Regular-Priced Items:. You may return regular-priced items if they meet the following conditions:. In-store purchases paid with Interac or cash must be returned in-store and are not eligible for online returns. Note: Items that do not meet these crit

Regular-Priced Items:You may return regular-priced items if they meet the following conditions:<ul><li style="font-size: 16px;">Return is initiated within 30 days of the original purchase date.</li><li style="font-size: 16px;">Item(s) are in original condition: unworn, unaltered, undamaged</li><li style="font-size: 16px;">Original packaging is required:</li><li style="font-size: 16px;">Footwear must be returned in the original shoebox.</li><li style="font-size: 16px;">Accessories and outerwear must have tags attached.</li><li style="font-size: 16px;">Item(s) are not final sale.</li></ul>In-store purchases paid with Interac or cash must be returned in-store and are not eligible for online returns.Note:&#xA0;Items that do not meet these criteria will not be eligible for a refund. Customers may request the item be returned at their expense, including any duties or import fees. If no return is requested within 7 days, the item may be disposed of.&#xA0;Final sale items are not eligible for refunds, except where required by applicable law, but can otherwise be exchanged for a different size or an item of equal or greater value, subject to availability.An item is considered final sale if:<ul><li>It is clearly marked as Final Sale on the product page.</li><li>It has been discounted by 40% or more, whether through a sale price, a promo code, or both.</li><li>It is a gift card &#x2013; Gift cards are always final sale and cannot be returned, refunded, or exchanged for cash.</li></ul>While final sale items are not eligible for refunds, they may be exchanged for a different size or item of equal or greater value, subject to availability and in accordance with our return policy. Final sales can be returned for a store credit as well.After receiving and inspecting the return, we will issue a refund for the original item. Return FeesUS and Canadian orders can print their label at our portal at no costs.To help us offset the cost of processing returns, a $10 (plus applicable taxes) handling fee is deducted per order (not per item) when mailed back to our warehouse.This fee cannot be waived except in cases where the return is processed as an exchange or for an approved warranty claim. In-Store ReturnsYou may return or exchange your item at any of our owned retail locations by bringing your order confirmation and the item(s) in question. When returning in-store, the restocking fee will be waived.Items purchased at our physical stores must be returned according to the policies stated on your store receipt.Important:&#xA0;Purchases made in-store using Interac or cash must be returned in-store. These payment types cannot be refunded through online returns and must be processed at a retail POS with the original payment method present. Third-Party PurchasesFor items bought from third-party retailers, please refer to their specific return policies and contact them directly for assistance.

Not sure if your item can be returned/ is a final sale item?

We want to make your return or exchange as simple as possible. Please review the information below before submitting your request. Items may be returned within 30 days of your order date, provided they are in their original condition: unworn, unalter

How can I start a return?

Regular-Priced Items. Exchanges can be completed directly through our return portal here . If you need a different size or item, you can initiate your exchange through the portal and follow the steps provided. Please note that exchange items will be

How can I exchange my item(s)?

All returned items are inspected to ensure they are in accordance with our return policy. If approved, the refund is processed and a confirmation email is sent immediately. After that your bank may require a few extra days to have the amount reflecte

All returned items are inspected to ensure they are in accordance with our <a href="https://lacanadienneshoes.myshopify.com/policies/refund-policy" rel="noopener noreferrer" target="_blank">return policy</a>.&#xA0;If approved, the refund is processed and a confirmation email is sent immediately. After that your bank may require a few extra days to have the amount reflected on your statement.Refunds are only credited to the same form of payment originally used for the purchase.A restocking fee (plus applicable taxes) will be charged per unique order. If you return multiple items from the same order in a single shipment, only one restocking fee will be deducted from your refund.Shipping charges and sales tax on shipping charges are not refundable.Packages that cannot be delivered will be returned to our warehouse. You will be contacted by our customer service on the next steps. A refund is only possible after the item is received back by the warehouse team.CANADA:&#xA0;Returns are typically inspected within 7 calendar days after arriving at our Montreal warehouse. Refunds are issued promptly after inspection.My label doesn&#x2019;t show the full amount I paid, why is that?The return label only shows the price of the item, but when the refund is processed, the sales taxes are included in the total to be refunded.USA: Returns are typically inspected within 7 calendar days after arriving at our Montreal warehouse. Refunds are issued promptly after inspection.INTERNATIONAL:&#xA0;Refunds are processed after the approved return has been received and inspected at our Montreal warehouse.Any conversion loss will not be covered within the refund process.&#xA0;Please be sure to <a href="https://lacanadienneshoes.com/pages/faq?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">contact our customer service</a>&#xA0;team in all cases. If you dispute any charges, any future transactions on our website may be flagged automatically.

When can I expect my refund?

Still have questions? Send us a message and we'll get back to you as soon as possible.