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Returns

Not sure if your item can be returned/ is a final sale item?

You may return regular-priced items if they meet the following conditions:. Return is initiated within 30 days of the original purchase date. Item(s) are in original condition: unworn, unaltered, undamaged. Original packaging is required:. Footwear m

How can I start a return?

Once you’ve confirmed your item is eligible (refer to this FAQ) , here’s how you can proceed with your return:. Visit any of our retail stores with your order confirmation and the item you wish to return/exchange. Pack your item(s) securely and inclu

How can I exchange my item(s)?

We do not currently offer direct exchanges. If you need a different size or item, please return your original purchase for a refund and place a new order at your convenience. You can create your return label here. Alternatively, you may visit any of

When can I expect my refund?

All returned items are inspected to ensure they are in accordance with our return policy. If approved, the refund is processed and a confirmation email is sent immediately. After that your bank may require a few extra days to have the amount reflecte

What is your return policy during the holiday season?

Holiday Return Policy: Gifts purchased in-store or online from November 17, 2024, can be returned until January 17, 2025. Any return requests received after this date will be automatically refused. All items discounted by 40% or more, including those