How can I start a return?Updated 23 days ago

If you wish to return items from two separate orders in one package, please contact our team for assistance at [email protected].

Important: In-store purchases paid with Interac or cash must be returned in-store and are not eligible for online returns.
If your order was placed 30 days ago or less, and the items are in original condition – unworn, unaltered, and undamaged, you can create your prepaid shipping label here.

Pack your items securely and include the packing slip inside the box.

• Return Fees

  US and Canadian orders can print their label at our portal at no costs.
  To help us offset the cost of processing returns, a small handling fee is deducted per order (not per item) when mailed back to our warehouse.
  This fee cannot be waived except in cases where the return is processed as an exchange or for an approved warranty claim.

  • Canada: $10 (plus applicable taxes).
  • United States: $25 (plus applicable taxes) Note: The U.S. restocking fee reflects additional cross-border processing and transportation costs and is consistently applied to all U.S. returns. 

• In-Store Returns

  You may return or exchange your item at any of our owned retail locations by bringing your order confirmation and the item(s) in question. When returning in-store, the restocking fee will be waived.

  Items purchased at our physical stores must be returned according to the policies stated on your store receipt.

• Important: Purchases made in-store using Interac or cash must be returned in-store. These payment types cannot be refunded through online returns and must be processed at a retail POS with the original payment method present.
  
  Third-Party Purchases
  For items bought from third-party retailers, please refer to their specific return policies and contact them directly for assistance.

International Orders:
If you are returning an item from outside North America, please contact us here to confirm eligibility.

Return shipping costs are not covered for returns shipped from outside North America. You are responsible for using the carrier of your choice to return the item.

Shipping fees and sales tax on shipping are non-refundable.

Unauthorized returns (items returned without prior approval) will be refused.