Returns & Exchanges

We want to make your return or exchange as simple as possible. Please review the information below before submitting your request.

Return Eligibility

Items may be returned within 30 days of your order date, provided they are in their original condition: unworn, unaltered, and undamaged.

To start your return and create a prepaid shipping label, visit our Returns Portal.

Refunds, Exchanges & Store Credit

Please note that refunds cannot be combined with exchanges or store credit within the same return request.

• Refund: Submit a return request for the item(s) you would like refunded.
• Exchange: Submit a separate exchange request.
• Store Credit: Submit a separate store credit request.
• Final Sale: Final sale items are eligible for exchange or store credit only.

Returning Some Items for a Refund and Others for an Exchange

If you would like to return some items for a refund and others for an exchange or store credit, please create two separate return requests through our Returns Portal.

Return Shipping & Handling Fees

For Canadian and U.S. orders, prepaid return labels are available through our Returns Portal at no cost.

A $10 handling fee, plus applicable taxes, is deducted per returned order, not per item, to help offset return processing costs.

The handling fee is waived for:

• Exchanges
• Approved warranty claims
• Returns made at one of our owned retail locations

In-Store Returns

Online purchases may be returned or exchanged at any of our owned retail locations. Please bring:

• Your order confirmation
• The item(s) you wish to return or exchange

The $10 handling fee is waived for in-store returns.

In-Store Purchases Paid With Interac or Cash

Purchases made at one of our physical stores using Interac or cash must be returned in-store according to the policies indicated on your store receipt.

These purchases cannot be refunded through our online return process. The original payment method must be present when the refund is processed at the retail POS.

Third-Party Purchases

If your La Canadienne item was purchased from a third-party retailer, please contact that retailer directly and refer to their return policy.

International Returns

Customers outside Canada and the United States may submit a request through our Returns Portal.

International return requests are subject to review and approval.

Once approved, you will receive an email with your return instructions and return shipping label.

Please do not ship your return until your request has been approved.

Processing Times

Canada & United States

Returns are typically inspected within 7 calendar days of arriving at our Montreal warehouse. Once the return has been inspected and approved, the refund is issued promptly.

International

Refunds are processed after the approved return has been received and inspected at our Montreal warehouse.

Before Shipping Your Return

Please:

1. Make sure the item meets the return eligibility requirements.
2. Submit your request through the Returns Portal.
3. Pack the item(s) securely.
4. Include your packing slip inside the package.
5. Attach your return label and ship your package according to the provided instructions.