How can I exchange my item(s)?Updated 11 days ago
Regular-Priced Items
Exchanges can be completed directly through our return portal here . If you need a different size or item, you can initiate your exchange through the portal and follow the steps provided.
Please note that exchange items will be processed once your original return has been received and processed. Exchange items are not shipped immediately upon initiating the exchange.
To help secure your preferred replacement item, we strongly recommend shipping your return back to us as soon as possible, as exchange items are subject to availability.
Important – Refunds, Exchanges & Store Credit:
Refunds cannot be combined with exchanges or store credit within the same return request. Final sale items are eligible for exchange or store credit only.
If you wish to return some items for a refund and others for an exchange or store credit, please submit two separate return requests through our Returns Portal.
Alternatively, you may visit any of our La Canadienne stores with your order confirmation and the item you wish to return or exchange. In-store exchanges are not subject to the restocking fee.
Final Sale Items
An item is considered final sale if it has been discounted by 40% or more, whether marked down directly or reaching this discount after applying a promo code.
While final sale items are not eligible for refunds, they may be exchanged for a different size or item of equal or greater value, subject to availability, or returned for store credit.
Final sale exchanges can be initiated directly through our return portal within 30 days of the original purchase date. Please note that the replacement item will be processed once the original item has been received and processed.
Alternatively, you may visit any of our retail stores with your order confirmation and the item you wish to exchange.