When can I expect my refund?Updated 10 months ago

All returned items are inspected to ensure they are in accordance with our return policy. 

If approved, the refund is processed and a confirmation email is sent immediately. After that your bank may require a few extra days to have the amount reflected on your statement.

Refunds are only credited to the same form of payment originally used for the purchase.

A restocking fee of $10 (plus applicable taxes) will be charged per unique order. If you return multiple items from the same order in a single shipment, only one $10 fee will be deducted from your refund.

Shipping charges and sales tax on shipping charges are not refundable.

Packages that cannot be delivered will be returned to our warehouse. You will be contacted by our customer service on the next steps. A refund is only possible after the item is received back by the warehouse team.

CANADA: Refunds are reviewed daily, however, it can take up to 5 calendar days from the date the package arrives at our warehouse for the refund to be processed.

My label doesn’t show the full amount I paid, why is that?

The return label only shows the price of the item, but when the refund is processed, the sales taxes are included in the total to be refunded.

USA: As per the return policy, the FedEx tracking number of your pre-paid return label only confirms receipt of your package at our US sorting facility in Rouses Point, NY. Upon receipt, there is an anticipated period of 15 business days for the package to reach our Canadian warehouse, where the inspection and refund is performed.

INTERNATIONAL: Please note that you will be required to ship back your item(s) to our warehouse in Montreal, Canada and you will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable and La Canadienne does not cover these cost. 

Any conversion loss will not be covered within the refund process. 

Please be sure to contact our customer service team in all cases. If you dispute any charges, any future transactions on our website may be flagged automatically.