Orders

Do I need to create an account to place an order?

No, you can check out as a guest without creating a La Canadienne account. However, we recommend creating an account to easily manage your order history, payment methods, and saved addresses.

Can I order over the phone?

If you wish to place your order by phone, please contact Customer Service at 1-877-550-5087. If no agents are available when you call, please leave a message with the best time for us to return your call.

Can I cancel or edit my order?

We start processing orders right away so we can get your item(s) to you as quickly as possible. Because of this, we're unable to make changes once an order has been placed. However, if you contact us before your order ships, we may be able to assist

Why is my order cancelled?

In an effort to protect our customers, all orders are subject to a verification process. If you receive a cancellation email, please contact our customer service team to verify or replace your order. One or more items in your order may, also, have be

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can follow your shipment using the link in the email. You can also log in to your La Canadienne account, go to My Orders, select your order, and click Trac

What should I do if my item is damaged, faulty, or incorrect?

We take great care in preparing and inspecting every order, but issues can occasionally arise. If you receive an item that is damaged, faulty, or not what you ordered, we are here to assist you. Please contact our customer service team as soon as pos

Can I place an order if I live outside of North America?

Yes. Shipping costs are based on your delivery location and calculated by UPS. The shipping fee will be displayed at checkout. All transactions will be processed in US dollars, and international duty rates may apply. Please be aware that shipments ma

Will taxes or duties apply to my order?

Canada: Sales taxes are applied to all orders shipped within Canada and will vary based on the destination province or territory. United States: Some local taxes may apply depending on the delivery state. However, all duties and import taxes are prep

Why does the coloring of my item appears differently online?

We strive to depict the colors of our items as accurately as possible. However, due to variations in computer monitors and other devices, differences in tones and contrasts may occur. We, therefore, cannot guarantee that your display will perfectly m