Orders

Do I need to create an account to place an order?

No, you can check out as a guest without creating a La Canadienne account. However, we recommend creating an account to easily manage your order history, payment methods, and saved addresses.

Can I cancel or edit my order?

We start processing orders right away so we can get your item(s) to you as quickly as possible. Because of this, we're unable to make changes once an order has been placed. However, if you contact us before your order ships, we may be able to assist

Why is my order cancelled?

In an effort to protect our customers, all orders are subject to a verification process. If you receive a cancellation email, please call customer service at 1-877-550-5088 to verify or replace your order. One or more items in your order may, also, h

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can follow your shipment using the link in the email. You can also log in to your La Canadienne account, go to My Orders, select your order, and click Trac

What should I do if my item is damaged, faulty, or incorrect?

We take great care in preparing and inspecting every order, but issues can occasionally arise. If you receive an item that is damaged, faulty, or not what you ordered, we are here to assist you. Please contact our customer service team as soon as pos

Can I place an order if I live outside of North America?

Yes. Shipping costs are based on your delivery location and calculated by Canada Post. The shipping fee will be displayed at checkout. All transactions will be processed in US dollars, and international duty rates may apply. Please be aware that ship

Why does the coloring of my item appears differently online?

We strive to depict the colors of our items as accurately as possible. However, due to variations in computer monitors and other devices, differences in tones and contrasts may occur. We, therefore, cannot guarantee that your display will perfectly m

Do you charge sales taxes?

Sales taxes will apply to orders shipped within Canada and will vary based on the destination province or territory. Additionally, sales taxes will apply to shipments to certain US states. For other US states and international locations, no sales tax

Can I order over the phone?

If you wish to place your order by phone, please contact Customer Service at 1-877-550-5087. If no agents are available when you call, please leave a message with the best time for us to return your call.