To help ensure that your shopping experience is safe and secure La Canadienne uses GlobalSign® Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. Once you click on the "Checkout" button, then t

To help ensure that your shopping experience is safe and secure La Canadienne uses GlobalSign&#xAE; Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. Once you click on the &quot;Checkout&quot; button, then the SSL is enabled and you will see a padlock at the top of your browser. You can click on this padlock to find out additional information about the SSL digital certificate registration.You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with &apos;https:&apos; instead of the normal &apos;http:&apos;. This means that you are in secure mode.

How do I know if my payment is secure?

We provide multiple payment methods designed to ensure a seamless and secure shopping experience. Payments can be made using Shop Pay, Visa, MasterCard, American Express, Diners Club, Discover, Google Pay, Apple Pay, PayPal, Sezzle and Digital Gift C

We provide multiple payment methods designed to ensure a seamless and secure shopping experience. Payments can be made using Shop Pay, Visa, MasterCard, American Express, Diners Club, Discover, Google Pay, Apple Pay, PayPal, Sezzle and Digital Gift Cards. Shop Pay: Powered by Shopify, Shop Pay is a safe and secure, one-click checkout option for the fastest checkout. Apple Pay: Apple Pay allows you to pay using your iPhone, iPad or Mac. Click <a href="https://support.apple.com/en-ca/108398" rel="noopener noreferrer" target="_blank">here</a> to learn more about Apple Pay. Google Pay: Anyone with a compatible smartphone (usually Android devices) can use Google Pay. Click <a href="https://support.google.com/googlepay/answer/7644068?p=pay-online_mktg&amp;visit_id=637801965080174023-3319194899&amp;rd=2" rel="noopener noreferrer" target="_blank">here</a> to learn more about Google Pay. PayPal: PayPal allows you to securely pay online without disclosing any sensitive financial information to the merchant. Click <a href="https://www.paypal.com/ca/business/security/seller-protection?locale.x=en_CA" rel="noopener noreferrer" target="_blank">here</a> to learn more about PayPal. Credit Card: We accept all major credit cards, including American Express, Visa and MasterCard. Gift Card: You can use La Canadienne Digital Gift Cards to make a purchase online. You can use multiple gift cards for a single purchase. Purchase a gift card <a href="https://lacanadienneshoes.com/products/digital-gift-card" rel="noopener noreferrer" target="_blank">here</a>. Sezzle: Split the total cost of your order into 4 interest-free payments, spread over 6 weeks. No fees if you pay on time, with zero impact to your credit. Click <a href="https://lacanadienneshoes.com/pages/sezzle" rel="noopener noreferrer" target="_blank">here</a> to learn more about Sezzle.

Which payment methods are accepted?

Sezzle is an online payment platform that is now available on our website. At this time, Sezzle is available only for orders placed within Canada. It offers a convenient payment option that allows you to buy now and pay later, through installments. W

Sezzle is an online payment platform that is now available on our website. At this time, Sezzle is available only for orders placed within Canada.It offers a convenient payment option that allows you to buy now and pay later, through installments.When you place an order through Sezzle, their unique approval system reviews your account to determine the repayment plan they can offer. Typically, you will need to pay 25% of the order total upfront (referred to as your &quot;down payment&quot; or &quot;first installment&quot;), with the remaining balance divided into three more installments, each due two weeks apart.There are no hidden fees as long as you pay your installments on time, and using Sezzle does not affect your credit score. They may perform a soft credit check (or &quot;soft inquiry&quot;) to determine your spending power, but this does not negatively impact your credit score.Read more here: <a href="https://lacanadienneshoes.com/pages/sezzle" id="isPasted">https://lacanadienneshoes.com/pages/sezzle</a>

How does Sezzle work?

Still have questions? Send us a message and we'll get back to you as soon as possible.

La Canadienne

Payments

Do I need to create an account to place an order?

Can I order over the phone?

Can I cancel or edit my order?

Why is my order cancelled?

How do I track my order?

What should I do if my item is damaged, faulty, or incorrect?

Can I place an order if I live outside of North America?

Will taxes or duties apply to my order?

Why does the coloring of my item appears differently online?

Orders

Shipping Carrier Details

How much does shipping cost?

In-Store Availability and Store Pickup

How long does it take to ship my order?

Do you ship to PO Boxes?

What if my package gets lost?

Why has my order been split?

Shipping

Not sure if your item can be returned/ is a final sale item?

How can I start a return?

How can I exchange my item(s)?

When can I expect my refund?

Returns

What is the size and width range available?

How True to Size Are La Canadienne Shoes?

Will this item or size be restocked?

What is yours manufacturer's warranty?

Can my item be repaired?

What is City Dry™ Technology?

Is this item City Dry™?

Is it necessary to treat shoes to ensure their waterproofing?

How do I care for my La Canadienne footwear?

How do I take care of my non City Dry™ products?

Where can I buy La Canadienne products?

Products

Welcome Offer – Newsletter Sign-Up

What are your current offers or promotions?

Digital Gift Cards

How is my gift card delivered?

Where can I redeem a digital gift card?

How do I check my Digital Gift Card balance?

Do you offer price matching?

Discounts, Promos & Gift Cards

How do I create an account?

How do I change my account details?

Account

Where can I learn more about your Privacy Policy?

Where can I learn more about your Accessibility Statement?

Company

Why can’t I purchase certain items?

U.S. Tariffs