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La Canadienne

Company

Do I need to create an account to place an order?

Can I order over the phone?

Can I cancel or edit my order?

Why is my order cancelled?

How do I track my order?

What should I do if my item is damaged, faulty, or incorrect?

Can I place an order if I live outside of North America?

Will taxes or duties apply to my order?

Why does the coloring of my item appears differently online?

Orders

Shipping Carrier Details

How much does shipping cost?

In-Store Availability and Store Pickup

How long does it take to ship my order?

Do you ship to PO Boxes?

What if my package gets lost?

Why has my order been split?

Shipping

Not sure if your item can be returned/ is a final sale item?

How can I start a return?

How can I exchange my item(s)?

When can I expect my refund?

What is your return policy during the holiday season?

Returns

What is the size and width range available?

How True to Size Are La Canadienne Shoes?

Will this item or size be restocked?

What is your warranty?

Can my item be repaired?

What is City Dry™ Technology?

Is this item City Dry™?

Is it necessary to treat shoes to ensure their waterproofing?

How do I care for my La Canadienne footwear?

How do I take care of my non City Dry™ products?

Where can I buy La Canadienne products?

Products

How do I know if my payment is secure?

Which payment methods are accepted?

How does Sezzle work?

Payments

Welcome Offer – Newsletter Sign-Up

What are your current offers or promotions?

Digital Gift Cards

How is my gift card delivered?

Where can I redeem a digital gift card?

How do I check my Digital Gift Card balance?

Do you offer price matching?

Discounts, Promos & Gift Cards

How do I create an account?

How do I change my account details?

Account

Why can’t I purchase certain items?

U.S. Tariffs