Withdrawal RequestsUpdated a day ago

If you are eligible under applicable EU consumer protection laws, you may exercise your right of withdrawal and return your order within the legally applicable withdrawal period.

How do I initiate my request?

Click HERE.

Once your request has been reviewed and approved, you will receive a prepaid return shipping label along with instructions on how to return your item(s).

How long do I have to send back my return?

After notifying us of your decision to withdraw from the purchase, you must return the goods without undue delay and no later than 14 days from the date you informed us of your withdrawal.

When will I receive my refund?

Once your withdrawal request is valid and the returned goods have been received, we will process your refund without undue delay and no later than 14 days after receiving the returned goods.

How will my refund be issued?

Refunds are issued using the same payment method used for the original purchase unless another method has been expressly agreed upon.

Do you inspect returned items?

Yes. All returned goods are inspected upon receipt to verify their condition.

Can my refund be reduced?

Possibly. You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

If returned items show signs of excessive use, wear, damage, soiling, alterations, or other loss of value, we may reduce the refund amount in accordance with applicable law.

When might a refund be withheld?

We reserve the right to withhold reimbursement until the returned goods have been received and inspected.

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If you have any questions please contact our Customer Service team at [email protected].