Still have questions? Send us a message and we'll get back to you as soon as possible.

La Canadienne

<p id="isPasted">To check your Digital Gift Card balance, simply use the link provided in the gift card email. Alternatively, <a href="https://lacanadienneshoes.com/pages/faq?hcUrl=%252Fen-US%252Fcontact"><span style="color: rgb(84, 172, 210);">contact our Customer Care team</span></a>.</p>

To check your Digital Gift Card balance, simply use the link provided in the gift card email. Alternatively, contact our Customer Care team.

How do I check my Digital Gift Card balance?

Discounts, Promos & Gift Cards

Do I need to create an account to place an order?

Can I order over the phone?

Can I cancel or edit my order?

Why is my order cancelled?

How do I track my order?

What should I do if my item is damaged, faulty, or incorrect?

Will taxes or duties apply to my order?

Why does the coloring of my item appears differently online?

Orders

How much does shipping cost?

In-Store Availability and Store Pickup

How long does it take to ship my order?

Do you ship to PO Boxes?

What if my package gets lost?

Why has my order been split?

Shipping

Not sure if your item can be returned/ is a final sale item?

How can I start a return?

How can I exchange my item(s)?

When can I expect my refund?

Returns

What is the size and width range available?

How True to Size Are La Canadienne Shoes?

Will this item or size be restocked?

What is your warranty?

Can my item be repaired?

What is City Dry™ Technology?

Is this item City Dry™?

Is it necessary to treat shoes to ensure their waterproofing?

How do I care for my La Canadienne footwear?

How do I take care of my non City Dry™ products?

Where can I buy La Canadienne products?

Trade-In Program

Products

How do I know if my payment is secure?

Which payment methods are accepted?

How does Sezzle work?

Payments

Welcome Offer – Newsletter Sign-Up

What are your current offers or promotions?

Digital Gift Cards

How is my gift card delivered?

Where can I redeem a digital gift card?

Do you offer price matching?

How do I create an account?

How do I change my account details?

Account

Where can I learn more about your Privacy Policy?

Where can I learn more about your Accessibility Statement?

Company

U.S. Tariffs

Withdrawal Requests

EU Right of Withdrawal

How do I check my Digital Gift Card balance?Updated 9 months ago